Shipping Policy – cotopaxd

Last Updated: September 8, 2025

At cotopaxd, we strive to get your innovative outdoor gear to you as quickly and reliably as possible, so you can start your next adventure without delay. This Shipping Policy outlines our shipping options, delivery timelines, costs, and procedures for orders placed through our website (www.cotopaxd.com). By placing an order, you agree to the terms outlined below.

1. Shipping Eligibility & Coverage

We ship to most countries worldwide (excluding regions with restricted trade policies, military addresses, or remote areas not serviced by our logistics partners). To confirm if we ship to your location, enter your address during checkout—if your location is ineligible, you will be notified before completing your purchase.

Note: For international orders, you are responsible for complying with your country’s import laws, regulations, and restrictions (e.g., prohibited items, documentation requirements). cotopaxd is not liable for orders rejected by customs.

2. Order Processing Time

Before your order ships, we process and prepare it for delivery. Our standard processing times are:

• Standard Orders: Processed within 1–2 business days (Monday–Friday, excluding major holidays like Christmas, Thanksgiving, and New Year’s Day).
• Custom/Personalized Orders: Processed within 3–5 business days (due to the additional customization work required).
• High-Volume Periods: During peak seasons (e.g., Black Friday, holiday shopping, or new product launches), processing may take up to 3–4 business days—we will notify you via email if there are significant delays.

You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email (with a tracking number) once your order has been dispatched.

3. Shipping Options & Delivery Timelines

We partner with trusted logistics providers (UPS, FedEx, DHL, and local postal services) to offer flexible shipping options. Delivery timelines start from the date your order is dispatched (not the order placement date) and may be affected by factors like customs processing (for international orders) or weather conditions.

3.1 Domestic Shipping (United States)

Shipping Option	Delivery Timeline	Best For
Standard Shipping	3–7 business days	Everyday orders, no rush
Expedited Shipping	2–3 business days	Last-minute gear for upcoming trips
Overnight Shipping	1 business day (if ordered before 12 PM ET)	Emergency replacements or urgent needs

3.2 International Shipping

Shipping Option	Delivery Timeline	Coverage
International Standard	7–14 business days	Most countries (via local postal partners)
International Express	3–5 business days	Priority delivery (via DHL/FedEx)

Note: Delivery to remote international locations may take an additional 2–3 business days.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location, order weight, and selected shipping option. We offer the following cost-saving benefits:

• Free Standard Shipping (Domestic): On orders over $75 USD (excludes taxes and promotional discounts).
• Free International Standard Shipping: On orders over $200 USD (excludes taxes, duties, and remote area surcharges).
• Flat-Rate Shipping: For small, lightweight items (e.g., hiking accessories, small gadgets), we offer a $5 flat rate for domestic standard shipping.

Remote area surcharges may apply to locations that are difficult to access (e.g., rural areas, islands). You will be notified of any surcharges before finalizing your order.

5. Order Tracking

Once your order is shipped, you can track its status using one of the following methods:

1. Email Notification: Click the “Track Order” link in your shipping confirmation email.
2. Website Tracking: Visit our website’s “Order Tracking” page, enter your order number and email address, and view real-time updates.
3. Carrier Website: Use the tracking number provided in your shipping confirmation to check status directly on the carrier’s website (UPS.com, FedEx.com, etc.).

Tracking information may take 24–48 hours to update after your order is dispatched, as it takes time for the carrier to scan and process the package.

6. Address Changes & Cancellations

We process orders quickly to ensure timely delivery, so address changes or cancellations must be requested within 12 hours of order placement.

• Address Changes: Email us at [email protected] with your order number and the corrected address. We cannot guarantee address changes after 12 hours, as the order may have already been shipped.
• Cancellations: If you wish to cancel your order, email us at [email protected] with your order number. If the order has not been shipped, we will issue a full refund. If it has been shipped, you will need to follow our Refund Policy to return the item(s) once received.

7. Delivery Issues & Exceptions

7.1 Missing or Lost Packages

If your order is marked as “delivered” but you have not received it, contact us at [email protected] within 3 days of the delivery date. We will work with the carrier to initiate a trace. If the package is confirmed lost:

• For domestic orders: We will issue a full refund or send a replacement (at your option) within 3 business days.
• For international orders: We will assist with the carrier’s claim process and issue a refund or replacement once the claim is approved (typically 7–10 business days).

7.2 Delayed Deliveries

If your order is delayed beyond the estimated timeline:

• Domestic orders: Contact us after 7 business days from dispatch.
• International orders: Contact us after 14 business days from dispatch.

We will investigate the delay with the carrier and provide you with updates. In cases of significant delays (e.g., due to carrier errors), we may offer a partial refund or shipping credit as a goodwill gesture.

7.3 Damaged or Incorrect Packages

If you receive a damaged package or the wrong item(s), follow these steps:

1. Take photos of the damaged packaging or incorrect item(s).
2. Email us at [email protected] within 7 days of delivery with your order number, photos, and a description of the issue.
3. We will send a replacement item (free of charge) or issue a full refund, and arrange for the return of the damaged/incorrect item (with a prepaid label for domestic orders).

8. International Shipping: Duties & Taxes

For international orders, customs duties, import taxes, and fees are not included in the product or shipping costs—these are imposed by your country’s customs office and are your responsibility to pay.

• Duty/Tax Estimates: During checkout, we may provide an estimate of duties and taxes (using third-party tools), but this is for reference only. The final amount is determined by customs.
• Payment of Duties/Taxes: You will be contacted by the carrier or customs office to pay duties/taxes before your package is delivered. Failure to pay may result in the package being returned to cotopaxd, and you will be responsible for return shipping costs and a 15% restocking fee.

9. Shipping Restrictions

Certain items are subject to shipping restrictions due to size, weight, or regulatory requirements:

• Oversized Items: Large gear (e.g., tents, kayaks, large coolers) may require special shipping arrangements and longer delivery times. We will contact you to confirm details after you place your order.
• Hazardous Materials: Items like fuel canisters, certain batteries, or flammable products are restricted for air shipping and may only be shipped via ground (domestic orders only) or excluded from international shipping.

10. Questions & Support

If you have questions about shipping, need help tracking an order, or want to resolve a delivery issue, contact our customer service team at [email protected]. We aim to respond to all shipping inquiries within 24 business hours.

11. Policy Updates

We may update this Shipping Policy to reflect changes in carrier rates, service areas, or operational needs. Material updates will be posted on our website, and registered customers will be notified via email. The “Last Updated” date at the top of this page indicates the most recent changes.

Thank you for choosing cotopaxd—we’re excited to get your outdoor gear to you so you can explore with confidence!

— The cotopaxd Logistics Team