Privacy Policy – cotopaxd

Last Updated: September 8, 2025

cotopaxd (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.cotopaxd.com, “Website”), purchase our products, interact with our social media accounts, or engage with our services (collectively, “Services”). By using our Services, you consent to the collection and use of information as described in this policy.

1. Information We Collect

We collect two types of information about you: Personal Information (information that identifies you individually) and Non-Personal Information (information that does not identify you personally).

1.1 Personal Information

We may collect Personal Information when you voluntarily provide it to us, such as:

  • Contact Information: Name, email address, phone number, mailing address, and social media handles.
  • Payment Information: Credit/debit card details, bank account information, or payment processor details (e.g., PayPal) (note: we do not store full payment card details—this is handled by our third-party payment processors).
  • Account Information: Username, password, and preferences associated with your cotopaxd account.
  • Order Information: Details about your purchases, including product selections, order history, and shipping preferences.
  • Communication Information: Content of emails, messages, or other communications you send to us.
  • Marketing Preferences: Information about your preferences for receiving promotional materials.

1.2 Non-Personal Information

We may automatically collect Non-Personal Information when you use our Services, including:

  • Technical Information: IP address, browser type, operating system, device model, screen resolution, and internet service provider.
  • Usage Information: Pages visited on our Website, time spent on pages, links clicked, search queries, and referral sources.
  • Aggregated Data: Anonymous data combined from multiple users, such as average order value, popular products, or geographic trends.

This information is collected using cookies, web beacons, and other tracking technologies (see Section 3 for more details).

2. How We Use Your Information

We use your information to provide, improve, and protect our Services, and to deliver a personalized and seamless experience. Specifically, we may use your information for:

2.1 Core Service Delivery

  • Process and fulfill your orders, including shipping, delivery, and order tracking.
  • Communicate with you about your orders, returns, exchanges, or warranty claims.
  • Create and manage your cotopaxd account.
  • Process payments and prevent fraudulent transactions.

2.2 Improving Our Services

  • Analyze usage patterns to enhance our Website’s functionality, design, and user experience.
  • Develop new products, features, and services based on customer needs and preferences.
  • Test and optimize marketing campaigns and promotional offers.

2.3 Communication

  • Send you important updates, such as changes to our policies, service disruptions, or order-related notifications.
  • Provide customer support and respond to your inquiries, feedback, or complaints.
  • Send promotional materials (e.g., newsletters, discounts, new product announcements) if you have opted in to receive them.

2.4 Legal and Security Purposes

  • Comply with applicable laws, regulations, and legal obligations (e.g., tax reporting, consumer protection laws).
  • Protect our rights, property, and safety, and that of our customers and third parties.
  • Detect, prevent, and address fraud, unauthorized access, or other illegal activities.

3. Tracking Technologies: Cookies & Similar Tools

We use cookies (small text files stored on your device) and similar tracking technologies (e.g., web beacons, pixel tags, and device identifiers) to collect Non-Personal Information and enhance your experience.

3.1 Types of Cookies We Use

  • Necessary Cookies: Essential for the Website to function (e.g., enabling shopping cart functionality, remembering login details). These cannot be disabled.
  • Performance Cookies: Help us improve the Website by tracking usage (e.g., which pages are most visited, how users navigate the site).
  • Functionality Cookies: Allow the Website to remember your preferences (e.g., language, shipping location) for a personalized experience.
  • Marketing Cookies: Used to deliver targeted advertisements based on your interests (e.g., showing ads for hiking gear if you viewed backpacks).

3.2 Managing Cookies

You can control cookie settings through your browser (e.g., Chrome, Firefox, Safari) to block or delete cookies. However, disabling necessary cookies may limit your ability to use certain features of our Website.

4. How We Share Your Information

We do not sell, rent, or trade your Personal Information to third parties for their marketing purposes without your consent. We may share your information in the following limited circumstances:

4.1 Service Providers

We partner with trusted third-party service providers to assist with our operations, such as:

  • Payment processors (e.g., Stripe, PayPal) to handle transactions.
  • Shipping and logistics companies (e.g., UPS, FedEx) to deliver orders.
  • IT service providers to maintain our Website and data security.
  • Marketing agencies to manage promotional campaigns (only if you have opted in to marketing communications).

These service providers are contractually obligated to use your information only to perform services on our behalf and to protect it from unauthorized use.

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, prevent harm, or address illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the new owner as part of the business transaction. We will notify you via email or prominent notice on our Website if such a transfer occurs.

4.4 With Your Consent

We may share your information with third parties if you explicitly consent to the disclosure (e.g., sharing your contact details with a partner for a joint promotion).

5. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit (using SSL/TLS) and at rest.
  • Secure servers and firewalls to prevent unauthorized access.
  • Regular security audits and updates to our systems and policies.
  • Restricted access to Personal Information (only authorized employees and service providers can access it).

While we strive to protect your information, no security system is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.

6. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example:

  • Order information is retained for tax and record-keeping purposes (typically 7 years).
  • Account information is retained until you request account deletion.
  • Marketing preferences are retained until you opt out of promotional communications.

When information is no longer needed, we securely delete or anonymize it.

7. Your Rights Regarding Your Information

You have the following rights regarding your Personal Information, subject to applicable laws:

7.1 Access and Correction

You can access, review, and update your Personal Information by logging into your cotopaxd account or contacting us at [email protected].

7.2 Deletion

You can request deletion of your Personal Information by emailing us at [email protected]. We will delete your information unless we are required to retain it by law.

7.3 Opt-Out of Marketing

You can opt out of receiving promotional emails by clicking the “unsubscribe” link at the bottom of any marketing email, or by updating your preferences in your account. Opting out does not affect receipt of transactional communications (e.g., order confirmations).

7.4 Data Portability

You can request a copy of your Personal Information in a machine-readable format (e.g., CSV) by contacting us.

7.5 Withdraw Consent

If you provided consent for us to use your information (e.g., for marketing), you can withdraw consent at any time by contacting us.

We will respond to your request within 30 days of receipt. If we cannot fulfill your request, we will notify you of the reason.

8. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media platforms, partner brands). This Privacy Policy does not apply to these third parties—we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately. Parents or guardians who believe their child has provided information to us can contact us at [email protected].

10. International Data Transfers

If you are accessing our Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. These countries may have different data protection laws than your home country. We ensure that transfers comply with applicable laws (e.g., using standard contractual clauses approved by regulatory authorities) and that your information is protected to the same standard as outlined in this policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by posting the updated policy on our Website and sending a notification to your registered email address (if you have an account). The “Last Updated” date at the top of the policy will indicate when changes were made. Your continued use of our Services after the update constitutes acceptance of the new policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact us at:

We will respond to your inquiry as soon as possible.